the artwork will be signed – if not already on the front, i will sign it on the backside
please be aware that your screen / display / interface image and colors and also the colors of my reproductions ( photographs & scans ) can vary from the original artwork
if you have any questions, please get in contact / write me an email
AVAILABILITY / CONFIRMATION
i am reorganizing my store. please be aware that an order of an original artwork currently can only be guaranteed after payment and my following personal email confirmation.
if you have any doubts, please contact me before the order.
orders European Union (EU) – all prices include 7 % tax ( VAT )
you will get a proper invoice
i will ship your order 1 — 3 weeks after the payment ( packaging original artwork need special care – and i think we both agree to be better double cautious )
TRACKING CODE — the package will have a tracking code
INSURANCE — a package with orders above 50,- eur will have an insurance in the amount of the value of your order
CUSTOMS — please note, that you – the buyer is responsible for any additional fees that may be charged at customs
PACKAGING — i will wrap and pack your order in the best protective material and a strong case. i am almost famous for my packaging – have a look at the feedback from my etsy store — review page
shipping costs are —> shipping + packaging
RETURN / REFUND
if you are unhappy with your order, i will do my best to solve the issue – please get in touch as soon as possible
– if the package and the artwork was damaged on its journey, we will
find the person in charge! no doubt – and he/she will pay for it. please
document and take photos which show the damage, how it was done and
send them to me immediately via email ( firstname.lastname@example.org ) — i will take action and we will discuss the next steps
RETURN — i hope this will never happen, but if you are unsatisfied with your original artwork — you can return it under following conditions:
from the time you receive your original artwork, you have fourteen (14) days to return the artwork in its original condition for a refund.
step 1 – within fourteen (14) days of your package / artwork
delivery date, please send an email to email@example.com to give me your
order information and the reason for wanting to return the work.
2 – repackage the artwork using the original packaging materials used
by me – and everything you will need to repackage it properly. you’ll be
responsible for purchasing packaging materials to send the artwork back
safely to me.
step 3 – send the packaged artwork using a
traceable shipping method, including an insurance of the amount of the
order. please send me all shipping details ( including tracking number
). you will be responsible for all return shipping costs.
if the artwork is not returned in its original condition within the 14-day period, a refund can not be issued. please be aware that it is your risk to send it back.
REFUND – once the artwork safely reaches me, and is in its original condition, i will process your return and the amount owed will be refunded. if there had been any additional shipping fees that may apply for international returns, this amount will be subtracted from the refund.
as i wrote before, i hope any of this cases will not happen — until
now, everyone was absolutely satisfied with my artworks —
feedback on etsy
OWNERSHIP / RIGHT OF USE
please be aware that you get the ownership of the original artwork, but no 'right of use' or copyrights – except to exhibit the artwork
( physical or digital regarding to this license: Creative Commons Attribution-NonCommercial-NoDerivs 3.0 Unported License).
if you have further interests, please contact me.